Complaints
For any complaints, the customer can contact the Client Servicing department by letter at: Candriam Belgium, 58, avenue des Arts at 1000 Brussels or via the site https://contact.candriam.com.
In the event that the processing of the complaint as referred to above would be insufficient for the client, the client may contact the Ombudsman - Address: OMBUDSFIN, Ombudsman in financial conflicts, Avenue du Roi Albert II 8, 1000 Brussel; Phone no. +32 2 545 77 70 ; Email: ombudsman @ombudsfin.be. Detailed information on the characteristics and conditions of application of this extrajudicial settlement can be consulted on https://www.ombudsfin.be
ESG Assessment
The fund’s investment strategy aims to promote environmental or social characteristics, or a combination of these characteristics, provided that the entities in which the investments are made apply good governance practices. To achieve this objective, the management team makes discretionary investment choices based on an economic/financial analysis process and an internal analysis of environmental, social and governance (ESG) criteria, based in part on data provided by external service providers.