Candriam’s ambition is to establish and maintain a relationship of trust with its clients by making every effort to provide them with a quality service. If, despite our efforts, your expectations are not fully met, you will find below information on the complaints handling procedure put in place by Candriam.
As a first step, please contact our complaints team using one of the following two options:
- By email : complaints@candriam.com.
- By post:
Candriam
Client Servicing
19-21 Route d'Arlon
Serenity Block B
8009 Strassen
Luxembourg - Through the contact form : https://www.candriam.com/fr/professional/contact/
We are committed to processing your enquiry as soon as possible. An acknowledgement of receipt will be sent to you within five days of us receiving your complaint. An appropriate response will be sent to you within a maximum of one month from the date we receive your complaint. Some complaints may have a degree of complexity that require a longer processing time. In this case, we will keep you informed of the progress of the case and we will let you know when we expect to be able to provide you with the results of our analysis.
If the response provided by our complaints handling team does not meet your expectations, you may, if necessary, refer your complaint to Candriam’s management, whose contact details will be sent to you by the complaints handling team. You may also, where appropriate, submit a request for an out-of-court resolution to the competent authority in your country: